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Refund Policy

Refund Policy

Skye & Co is committed to providing our customers with the best online shopping experience & satisfaction. We welcome your feedback and try to enhance the shopping experience of our customers, while working on your feedback and we are always ready to go above and beyond for our customers.

You can request a refund or re-shipment for ordered products if:

  • You do not receive them within 45 days (not including the 2-day processing time)
  • You receive the wrong item and the refund request is raised within 30 calendar days from the date of delivery

 

Faulty Items

We work very closely with our stockists to ensure your items are packaged securely for shipping. In the event that you receive a faulty or damaged item, please email us at [email protected] and provide:

  • Invoice number or Order Reference number
  • A detailed description of the damage or fault; and
  • Photos (or a video, where appropriate) clearly indicating the damage or faults. If an item appears to be damaged from shipping, photos of the packaging must be provided

 
Note: All claims must be reported within 24 hours of receiving your order.

If you are not satisfied with your order for any reason, the Skye & Co team would love to work with you to offer a replacement first. Please contact the team at [email protected] for any concerns or queries.